Shipping & Returns

Shipping & Returns

Delivery

WE ONLY DELIVER WITHIN THE UK MAINLAND

MOST OF OUR PRODUCTS INCLUDE FREE DELIVERY WITHIN THE UK MAINLAND. FOR SOME PRODUCTS THERE ARE DELIVERY CHARGES – SEE PRODUCT FOR DETAILS.WHERE THE COURIER HAS TO CROSS OVER WATER BY FERRY, THERE WILL BE AN ADDITIONAL CHARGE, PLEASE CALL FOR DETAILS.

We aim to delivery your goods as quickly as we possibly can and where delivery costs are not included to keep these as low as possible.
DAMAGED GOODS ON DELIVERY

Any good that are delivered by courier and are found to be damaged must be rejected on the spot and have the courier return the goods to Rustic Woodland or to my supplier. Please contact me within 24 hours via phone (01227 832910) or via email info@rusticwoodland.com so we can arrange a refund or a replacement. A refund or replacement can only given on our receipt of the damaged goods to Rustic Woodland or to my supplier.

Delivery Date

We aim to deliver your goods as soon as possible. Most products are delivered within 7-14 working days. Should you require an order to be delivered by a certain date, kindly indicate this on your order.

Fencing Products may take up to 28 working days during our busy periods

Please allow up to 28 working days for Log Cabins, this period may be extended when the optional Erection/Fitting Service is selected as we have to schedule the work.

Delivery Costs

Most of the products we supply are inclusive of delivery. This is clearly listed as part of the product description.

For all other products, delivery costs are to be agreed based upon several factors: quantity, weight, distance, time and manpower required to deliver the goods.

Guide to Fitting Costs for Log Cabins

We do not provide an optional log cabin installation service for our log cabins.

Should you have any questions about delivery, kindly contact us at Rustic Woodland by telephone on 01227 831910